About this Financial Services Guide

The purpose of this Financial Services Guide (FSG) is to set out information designed to assist you to decide whether you wish to use any of the services set out here. It contains information about how we and others are remunerated in relation to the services, and about how complaints against us are dealt with.

This guide is made up of:

Part 1 containing information about us and the services we can provide to you; and

Part 2 containing information relevant to each Australian Financial Services Licensee on whose behalf we are authorised to act.

Other Disclosure Documentation

You may also receive one or more of a Statement of Advice ("SoA") or General Advice Warning ("GAW"), and a Product Disclosure Statement ("PDS").

• A Statement of Advice contains information about any personal advice we give you so that you can make an informed decision about whether or not you act upon it. Personal Advice is advice that takes into account any one or more of your objectives, financial situation and needs. The Statement of Advice will contain advice, the basis of which it is given and information about how we are remunerated, as well as any associations or relationships which may have influenced the advice. A Statement of Advice must be given at the same time, or as soon as practicable after personal advice is provided.
• A General Advice Warning, if given, will warn you that any advice given is of a general nature and does not take your personal needs, objectives or financial situation into account.
• If we make a recommendation that you acquire a particular financial product, or offer to issue, or arrange the issue of a particular financial product to you we will also provide you with a Product Disclosure Statement. A Product Disclosure Statement sets out the significant features of the product as well as other information and details required by law to be included in a Product Disclosure Statement and will assist you to compare and make informed choices about financial products. We will give it to you before you make your purchasing decision.

PART 1: About Your Financial Services Authorised Representative

I am an employee or contractor of United Financial Services Pty Ltd.

We are the Authorised Representatives of the Licensee(s) listed in PART 2 of this guide and are authorised to provide the services detailed in that part on their behalf . This Financial Services Guide is distributed under the authorisation of each of the licensees.

General Advice Warning

We are required to inform you that for products for which we are authorised to give advice we only give General Advice and we warn you that:

1. the advice given does not take into account your objectives, financial situation or needs; and
2. because of this, you should, before acting on the advice, consider the appropriateness of the advice, having regard to your objectives, financial situation and needs; and
3. you should refer to the Product Disclosure Statement relating to the product and consider the Statement before making any decision about whether to acquire the product.

Remuneration and Other Benefits

You may be charged a fee for our services. We will tell you if this is the case and agree with you on the type of fee to be charged, how it is to be calculated and when it is payable before we provide our service.

We may also receive a commission (or share of it) for our services from our licensees or the product issuer if our licensee is not the product issuer.

In some cases we receive an up front commission which is part of the total premium payable by you for the product. It is a percentage of either the:

• Gross Written Premium ("GWP") being the total amount of premium paid by the customer to the insurer in respective of the insurance arranged, or
• Net Premium ("Net") being GWP less stamp duty, fire services levy (where applicable), GST and any other government charges, taxes, fees or levies.

The commission varies depending on the licensee, product issuer and product. Commission may be received by us when we receive your premium or by the end of the month or such later time as agreed with the licensee or product issuer. It is paid each time you buy or renew a policy and in some cases when you vary it.

We may receive all, or a share, of other forms of commission. These include profit share and volume bonus commission. They are payments from the product issuer and/or licensee based on:

• the profit that they earn on certain business; and/or
• the volume of certain business we introduce to them, within an agreed period.

It may be a percentage of the profit (or levels of profit) or an agreed amount depending on the level of profit achieved. It is paid at the end of a specified period which may be for example monthly, quarterly, annually etc.

Our representatives may also receive:

• an annual salary which is based on performance against sales targets and/or include an annual bonus payment based on a number of factors including sales targets and other performance criteria
• various soft dollar payments or benefits such as business related conferences, study trips, or other functions paid for by the product issuers, our licensees or our principals.

Where a third party has referred you to us, we may share with them part of the amount of commission or fees we receive in relation to the relevant product or service we provide to you or pay them an agreed referral fee.

Further details of the remuneration (including commission) and benefits we may receive that are particular to each licensee are set out in Part 2.

If you have a complaint or dispute

We have an internal dispute resolution system which is designed to seek to resolve any complaints or disputes which may arise. To access it contact us using our details provided above.

If our internal dispute resolution scheme is unable to resolve any complaint or dispute, we will refer you to an ASIC approved external dispute resolution scheme of which our licensee is a member and it may be able to resolve the dispute.

How you can provide instructions to us

If you want to provide us with instructions in relation to the financial services and products we can offer, contact us using the details provided above.

Please retain this document in a safe place for your future reference.

PART 2: Licensee Details

Part 2 sets out details of:

• The Australian Financial Service licensee(s) on whose behalf we are authorised to act;
• The kinds of financial services we are authorised to provide for them and the financial products to which they relate;
• Any relevant associations or relationships which may influence us in providing our services;
• Further remuneration details; and
• Other relevant information.

We are authorised to provide financial services on behalf of the following licencees:

Authorised Financial Service

We are authorised to do the following on behalf of Club Marine in accordance with the terms of our agreement with them:

• Arrange, issue, apply for, acquire, vary or dispose of the financial products listed below. There is no binding authority which means that only the product issuer can agree to issue, vary or dispose of this product.
• Provide these services on a NO ADVICE basis.

Associations or Relationships

• Club Marine is a wholly owned subsidiary and agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No. 234708 - (“Allianz”)

How We are Paid

The following sets out further details of the relevant remuneration we may receive from the licensee in relation to the provision of our financial services.

Authorised Financial Service

We are authorised to do the following on behalf of FIG in accordance with the terms of our agreement with them:

• Issue, apply for, acquire, vary or dispose of the financial products listed below.
• Provide general financial product advice (but NOT personal financial product advice)in relation to the financial products listed below.

Associations or Relationships

• In respect to Consumer Credit Insurance, Fortron Insurance Group Ltd provides life insurance cover on behalf of American International Assurance Company (Australia) Ltd. In doing so Fortron Insurance Group Ltd acts under its own AFS licence.
• Fortron Insurance Group Ltd underwrites badged products for:
  • Australian Insurance Corporation Pty. Ltd. ABN 14 082 812 619 ("AIC")
  • All States Warranty Network Pty. Ltd. ABN 86 065 321 397 ("ASWN")

How We are Paid

The following sets out further details of the relevant remuneration we may receive from the licensee in relation to the provision of our financial services.

Authorised Financial Service

We are authorised to do the following on behalf of Hallmark General in accordance with the terms of our agreement with them:

• Issue, apply for, acquire, vary or dispose of the financial products listed below.
• Provide general financial product advice (but NOT personal financial product advice)in relation to the financial products listed below.

Associations or Relationships

• Hallmark General and Hallmark Life Insurance Company Limited are members of the General Electric group of companies. Hallmark General provides management and other support services to Hallmark Life. Hallmark Life pays Hallmark General for those services monthly on an ’at cost’ basis.

How We are Paid

The following sets out further details of the relevant remuneration we may receive from the licensee in relation to the provision of our financial services.

Authorised Financial Service

We are authorised to do the following on behalf of Swann in accordance with the terms of our agreement with them:

• Arrange for the application for, acquisition, issue, variation, or disposal of the financial products listed below. There is no binding authority which means that only the product issuer can agree to issue, vary or dispose of this product.
• Provide general financial product advice (but NOT personal financial product advice) in relation to the financial products listed below

Associations or Relationships

• There are no associations or relationships which might reasonably be expected to be capable of influencing the providing entity in providing any of the authorised services.

How We are Paid

The following sets out further details of the relevant remuneration we may receive from the licensee in relation to the provision of our financial services.

Authorised Financial Service

We are authorised to do the following on behalf of VSC in accordance with the terms of our agreement with them:

• Issue, apply for, acquire, vary or dispose of the financial products listed below.
• Provide general financial product advice (but NOT personal financial product advice)in relation to the financial products listed below.

Associations or Relationships

• VSC places the life insurance portion of Consumer Credit Insurance with Combined Life Insurance Company of Australia Limited A.B.N. 99 001 685 409 AFSL number 245628.
• VSC underwrites badged products for:
  • Australian Dealer Insurance Limited ABN 71 104 054 266 (“ADI”)
  • Premium Warranties Australia Pty. Limited ABN 91 060 943 375 (“PWA”)

How We are Paid

The following sets out further details of the relevant remuneration we may receive from the licensee in relation to the provision of our financial services.